- Don’t have anything in your hands while attending to patrons (except a scanning device)
- Always serve guests standing and with a smile
- make small talk while scanning and tagging
- Say “Enjoy the event” after scanning and tagging.
- Don’t entertain any price negotiations at the door.
- All attendees must be in the system (including special guests)
- Caps are better than bucket hats
- Don’t stand too far from bouncers (they serve as a good deterrent for idiots)
- Setup multiple POS with multiple networks
- Avoid having people negotiate to talk to the client. If they have access to clients, let them talk amongst themselves and not involve the box office
- Always mention the total price they will pay, then follow with “cash or card” without waiting for a response. Eg “That will be R200, are you paying with cash or card?” (Always smile, make eye contact and nod when saying this)
- Drink lots of water before the event starts, and avoid drinking too much liquids once the event has started.
- Eat a full meal before the event starts (including fruits). Supplement with nuts or drinking yoghurt. Avoid heavy food during the event.
- Always have a spare card machine charged or charging and not working (this is for backup)
- Never attend the box office alone!
- Avoid giving change to people who are not buying or who have bought before. This is a security risk.
- Avoid using backup devices as permanent: resolve the issue and take backup devices back on standby
- A black T-shirt must be worn with black jeans and black sneakers
- A white T-shirt must be worn with blue jeans and white sneakers.
- Break the scanning process up between multiple people: one must scan, one must tag, and one must handle payments.
- Where possible set up a support/dispute desk away from the main queue
