Skybookings (pty) ltd
Effective Date: 07 December 2024
At Skybookings, we are committed to ensuring that patrons have a seamless and transparent experience when purchasing tickets and attending events. This document outlines the policies that govern your rights and responsibilities as a ticket buyer.
1. Purchasing Tickets
1.1 Ticket Sales
- Tickets are sold through the Skybookings platform on behalf of event organizers. Skybookings acts as an intermediary and is not the event organizer.
- Ticket availability, pricing, and event details are determined solely by the event organizer.
1.2 Payment Methods
- Payments are securely processed via trusted payment service providers (PSPs).
- Accepted payment methods include debit/credit cards, EFT, and other options as provided by the event organizer.
1.3 Ticket Delivery
- Tickets are delivered electronically via email and/or sms, and your skybookings patron account upon successful payment.
- Patrons are responsible for providing accurate contact information to ensure ticket delivery.
2. Refunds and Exchanges
2.1 Refund Policy
- Refund policies are set by the event organiser and will be displayed on the event page.
- Approved refunds will be processed to the original payment method used for the purchase.
2.2 Refund Requests
- Requests for refunds must be submitted directly to the organizer or via Skybookings if the organiser permits mediation.
- Refunds are not guaranteed unless explicitly stated in the organiser’s refund policy.
2.3 Non-Refundable Tickets
- Tickets labeled as “non-refundable” or “final sale” are not eligible for refunds unless the event is canceled or as required by law.
2.4 Event Cancellation or Rescheduling
- If an event is canceled, patrons will be notified, and refunds will be processed based on the organiser’s policy.
- If an event is rescheduled, tickets will remain valid for the new date unless otherwise stated.
3. Event Attendance
3.1 Ticket Validity
- Patrons must present a valid ticket (digital or printed) for entry to the event.
- Tickets are non-transferable unless explicitly permitted by the organiser.
3.2 Conduct at Events
- Patrons are required to adhere to the rules and regulations of the event venue.
- Disruptive or inappropriate behavior may result in removal from the event without a refund.
3.3 Event Changes
- Event details, including time, location, and lineup, are subject to change at the discretion of the organiser.
- Skybookings is not responsible for changes made by organizers.
4. Chargebacks and Disputes
4.1 Chargebacks
- If a chargeback is initiated without prior communication, Skybookings reserves the right to suspend the patron’s account pending resolution.
4.2 Dispute Resolution
- Skybookings encourages patrons to resolve disputes directly with the organiser unless otherwise stated.
- If mediation is required, Skybookings will facilitate communication but cannot guarantee outcomes.
5. Privacy and Data Security
5.1 Data Collection
- Skybookings collects personal information to process ticket purchases and provide services.
- Data collected includes your name, contact details, and payment information.
- Organisers may require more details, including dietary requirements or attendees information, to facilitate the event.
5.2 Data Usage
- Personal data is used in compliance with South Africa’s Protection of Personal Information Act (POPIA) and Skybookings’ Privacy Policy.
- Skybookings does not sell or share personal data with third parties without consent.
5.3 Secure Transactions
- All payments are processed through encrypted and secure payment gateways.
6. Liability
6.1 Skybookings’ Role
- Skybookings acts as an intermediary and is not responsible for the content, organisation, or quality of the event.
- All liability for the event rests with the organiser.
6.2 Limitation of Liability
- Skybookings is not liable for damages, including personal injury or property loss, occurring at the event.
- Skybookings is not responsible for financial losses due to event cancellations, rescheduling, or organiser actions.
7. Contacting Skybookings
If you have any questions or concerns about your ticket purchase, please contact us:
- Email: support@skybookings.com
- Phone: +27 73 689 8968
- Office Address: 21 Keyes Avenue, The Mesh Club, Rosebank, South Africa
8. Amendments to This Policy
Skybookings reserves the right to update this policy to reflect changes in laws, regulations, or business practices. Updates will be communicated via the Skybookings platform and email.
This document ensures transparency and clarity for all patrons using Skybookings. Thank you for choosing Skybookings for your ticketing needs!
