Effective Date: 07 December 2024
Last Updated: 07 December 2024
At Skybookings (Pty) Ltd (“we,” “our,” “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your personal data when you visit our website, use our services, or otherwise interact with us.
By accessing or using our platform, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Information We Collect
1.1 Personal Information
We may collect the following personal information directly from you:
- Registration Details: Name, email address, phone number, password, and other details provided during account creation.
- Payment Information: Credit card details, billing address, and transaction history. Note: Payment information is processed securely by third-party payment processors.
- Event Information: Details about events you host or attend, such as event names, dates, and preferences.
1.2 Non-Personal Information
We automatically collect certain information when you use our platform, including:
- Device Information: IP address, browser type, device type, operating system, and referral source.
- Usage Data: Pages viewed, time spent on the site, clicks, and navigation paths.
- Cookies: Data collected via cookies and similar technologies. (Refer to Section 8 for more details.)
1.3 Information from Third Parties
We may collect information from:
- Social Media Platforms: When you connect your account to social media platforms.
- Event Organizers: Data shared by event organizers if you purchase tickets or register for events.
- Service Providers: Fraud detection and credit-checking services.
2. How We Use Your Information
We use your information for the following purposes:
- To Provide Services: Process ticket purchases, manage event registrations, and deliver event updates.
- To Enhance User Experience: Tailor content, personalize recommendations, and improve platform usability.
- For Communication: Send transaction confirmations, updates, newsletters, and promotional materials.
- For Legal Compliance: Comply with South African laws, including the Protection of Personal Information Act (POPIA).
- For Security: Prevent fraud, monitor for malicious activity, and safeguard user accounts.
- For Analytics: Analyze usage patterns to optimize our platform and marketing efforts.
3. Sharing Your Information
We may share your data with:
- Service Providers: Payment processors, email delivery services, and hosting providers.
- Event Organizers: To facilitate your participation in events, such as ticket validation and event updates.
- Legal Authorities: If required by law, subpoena, or to protect our legal rights.
- Third-Party Partners: For marketing purposes, subject to your consent.
We do not sell your personal information to third parties.
4. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account and associated data at any time, subject to legal and operational requirements.
5. Your Rights
Under the Protection of Personal Information Act (POPIA), you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal limitations.
- Restriction: Limit the processing of your data in certain circumstances.
- Objection: Opt-out of direct marketing and automated decision-making.
To exercise your rights, contact us at support@skybookings.com or call +27 73 689 8968.
6. Security Measures
We implement industry-standard security measures to protect your personal information, including:
- Encryption: Secure transmission of sensitive data via SSL/TLS.
- Access Controls: Restricted access to personal data on a need-to-know basis.
- Regular Audits: Regular security reviews to identify and address vulnerabilities.
While we strive to protect your data, no system is completely secure. Use our platform responsibly and notify us immediately if you suspect unauthorized access.
7. International Data Transfers
Your information may be transferred and processed outside of South Africa. We ensure that such transfers comply with applicable data protection laws and safeguard your rights through appropriate measures.
8. Cookies and Tracking Technologies
We use cookies to:
- Improve functionality and user experience.
- Analyze platform performance.
- Deliver targeted advertisements.
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect certain features of our platform.
9. Children’s Privacy
Our platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data, we will delete it promptly.
10. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review the privacy policies of external sites before sharing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our platform or via email.
12. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, contact us at:
Email: support@skybookings.com
Phone: +27 73 689 8968
Address: 21 Keyes Avenue, The Mesh Club, Rosebank
By using our platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
This Privacy Policy complies with South Africa’s Protection of Personal Information Act (POPIA) and other applicable laws.
